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Complaints

At Walton Summit we are committed to providing you with the best service possible. If for any reason you are not entirely satisfied with our service, please let us know. Your views are important to us and your feedback will help us improve the services we offer.

How to contact us:

Walton Summit Truck Centre Ltd
Unit 211
Walton Summit Road
Bamber Bridge
Preston
Lancashire
PR5 8AQ

Tel: 01772 334006
Email: info@waltonsummit.co.uk

What we will do:

We will do our best to resolve your complaint quickly. If your complaint is more complex and we are unable to resolve it immediately we will:

  • Provide a written acknowledgement of your complaint within 5 working days with the name and contact details of the member of staff investigating your complaint.
  • We will provide you with regular communication throughout the complaint process.
  • If your complaint is still outstanding after 4 weeks, we will write to you and let you know when we will be able to issue our response.

If you have a complaint regarding FCA regulated activities only such as finance, then please contact Automotive Compliance directly at the details below:

Regulated Complaints Post:
Automotive Compliance Ltd
The Factory, 44 Alfred Street
Gloucester
GL1 4DD

Tel: 01452671560
Email: complaints@automotive-compliance.co.uk

We will aim to provide you with a final response to your complaint within 8 weeks of receipt. If you are not satisfied with our final response, or 8 weeks have passed since you first raised your complaint with us, you may have the right to escalate your complaint to the Financial Ombudsman Service. This service is free to use.

Financial Ombudsman consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

IVECO - FIAT

Walton Summit Truck Centre

Unit 211 Walton Summit Road Bamber Bridge Preston PR5 8AQ
Registration No: 1410737 Registered Place: United Kingdom. FCA No. 469636.

© 2024 Walton Summit Truck Centre

Website by ICG

Walton Summit Truck Centre Ltd is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Walton Summit Truck Centre Ltd to act as a credit broker, not a lender, for the introduction to a limited number of lenders.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.